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July 21, 2010: Experiences and Lessons Learned on the Quality Service Management Initiative

by Communications Team on July 24, 2010  •   Print This Post Print This Post   •   

Carl  Deputy Speaking

Carl Deputy gave an excellent and passionate lecture on the importance of IT Service Management, and that the most complete public framework is the international de facto standard called ITIL®.

ITIL® describes a Service Lifecycle, beginning with a sound Service Strategy, followed by Service Design, Transition, and Operations, all kept up to date through a Continual Service Improvement phase.

But Carl mainly was concern about the challenge that businesses face when adopting ITIL® within a resistant  and  reluctant
organizational culture.  But he made it clear that it was a leadership issue and only they can bring about the business transformation necessary for success. How do you increase incentives, remove or mitigate the “Resistors”, and generally change an organization from the inside out.

Want to see what he suggested?

Then download the presentation slides Deputy Presentation here.

Duputy getting gift

At the end of the lecture, Communications Director Paul Martin gives Mr. Deputy a small token of thanks for such a wonderful lecture — A mug inscribed with an Chesapeake Chapter INCOSE logo and a memory stick.

July 2010 Collage

A great lecture was provided, a door prize was awarded, conversation and food were in abundance. Another successful meeting. Don’t miss out, join us next month.

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